Question 1

What is TRUEWEAR?

Accepted Answer

TRUEWEAR is a digital-first streetwear brand based in Athens, Greece. We transform streetwear into art through Raw Precision — brutalist aesthetics, responsible fabric, and pieces built to last. Our motto: The True You.

Question 2

Where are TRUEWEAR products made?

Accepted Answer

All TRUEWEAR products are designed and produced in Greece, in European ateliers. We use certified fabrics and traceable supply chains. Made in Europe is a core pillar of our brand.

Question 3

What products does TRUEWEAR offer?

Accepted Answer

We offer four core categories: T-Shirts (Originals, Designer, Velvet lines), Leggings (Metallic, Viscoze, Double Stripe), Jumpsuits (velvet hoodie + bell-bottom), and Tracksuits (short velvet top + leggings). Each piece features unique stamps and graphics, never reprinted.

Question 4

What sizes are available?

Accepted Answer

Most products are available in sizes XS, S, M, L, XL, and XXL. Each product page includes a detailed size chart with measurements and fit notes. If you're between sizes, we recommend sizing up for a relaxed fit.

Question 5

How much is shipping?

Accepted Answer

Shipping within Greece starts from €3.90 and is free for orders over €60. EU shipping starts from €9.90. BOX NOW locker delivery is available across Greece for secure, contactless pickup.

Question 6

How long does delivery take?

Accepted Answer

Orders are processed within 1–3 business days. Delivery in Greece takes 1–3 business days for mainland, 3–5 for remote areas. EU delivery takes 3–7 business days. You receive a tracking number by email once your order ships.

Question 7

What is the return policy?

Accepted Answer

You have the right to withdraw within 14 calendar days of receipt, per Greek Law 2251/1994, without justification. Products must be unused, with all tags and original packaging. Refunds are processed within 14 days using the same payment method.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major debit and credit cards (Visa, Mastercard), Apple Pay, and Google Pay through Stripe. All payments are processed securely — we never store your full card details.

Question 9

Are TRUEWEAR products sustainable?

Accepted Answer

Yes. We are committed to ethical and sustainable production using certified fabrics and processes that respect the environment. Our supply chain is traceable, our fibers are responsibly sourced, and our pieces are built to last — tool-garments, not disposable trends.

Question 10

How do I track my order?

Accepted Answer

After your order ships, you receive an email with a tracking number. You can track your shipment in real time through our AfterSalesPro tracking widget on the order confirmation page. For BOX NOW deliveries, you'll receive a locker pickup code by SMS.

Question 11

Do you ship internationally?

Accepted Answer

Yes, we ship across the European Union. International shipping starts from €9.90 with delivery in 3–7 business days. Customs, duties, and taxes where applicable are borne by the recipient.

Question 12

Can I change or cancel my order?

Accepted Answer

If your order hasn't been shipped yet, contact us immediately at hello@truewearoriginals.com and we'll do our best to accommodate changes or cancellations. Once an order is shipped, it follows our standard returns process.

FLEX
YOUR
TRUE SELF

Ethical & Sustainable

Sports & Designer

Unique Design

Made in Europe